Company / Our work
What we did, and where it ended up.
Four projects, each set out the same way: what the business had before, what we actually did, and where it is now.
No client names. Everything described is accurate.
// projects
01: "fire safety and FM"
02: "community organisation"
03: "hospitality, new site"
04: "trades, gas and plumbing"
named: false
invented: false
numbers: "only real ones"
Why there are no names. Some clients are under confidentiality agreements and others would rather not appear on our website, so we name none of them. If you want a reference before committing, ask, and we will put you in touch with a client who is happy to give one.
Case 01
Paper records and a group chat.
Before
A website that did not work. Job records on paper. Engineers dispatched and chased by phone and WhatsApp, which meant the only record of what had been agreed lived in somebody's messages.
Office was installed on each machine on separate personal licences. Nothing synced, so there were several versions of every document and no way of telling which was current. Customer records were out of date because keeping them up to date was nobody's job in particular.
What we did
Moved the business onto Google Workspace, so documents and spreadsheets live in one place and everyone is looking at the same version.
Put in a CRM, so enquiries, customers and jobs sit in one system rather than being split between paper, a phone and somebody's memory.
Built a new website designed to bring work in and capture enquiries into that same system, rather than to sit there looking presentable.
Where it is now
The business runs from one set of records. Work is dispatched and tracked through the system instead of a group chat.
The company has since expanded into new sectors.
For transparency: this business is run by members of our founder's family. We have included it because the work is real and the client is a paying one, and we would rather say so than have you find out later.
Case 02
A screen nobody could update.
Before
One standalone display showing prayer times, on ageing hardware, awkward enough to update that it was often wrong.
No website at all. When times changed or an event was arranged, there was no way to tell the community other than word of mouth and hoping it travelled.
What we did
Built a new in-house display system and a website, and connected them so they are two views of the same information rather than two things to keep in step.
Prayer times now come in automatically, calculated from sunrise and sunset for the location rather than typed in by hand from a printed timetable.
Gave the management committee a way to post an announcement once and have it appear on the screen in the building and on the website at the same time.
Where it is now
Running. Times are right without anyone maintaining them, and the committee can reach the community the same day rather than the following week.
A mobile app is in build, and live video broadcasting is planned after it.
Case 03
A new site, and nothing yet.
Before
A new business with an opening date and nothing in place. No website, no way to take an order, no till, no network, not even broadband in the building.
Everything had to exist and work by the same day, which is a different problem from improving something that already runs.
What we did
Specified and installed the ground floor of it: broadband, the network, business wifi with customers kept off the till network, and CCTV.
Built the website and an online ordering system, and put in the EPOS.
Tied the ordering system to the till, so an order placed online lands in the same queue as one taken at the counter. Nobody retypes anything at the busiest part of the evening.
Where it is now
Trading, with online and counter orders running through one system.
For transparency: our founder was a co-owner of this business at the time of the work. That interest ended in 2026. We have included the project because it is the clearest example of a full build from nothing, and we would rather say so than have you find out later.
Case 04
A new address, and none of the history.
Before
A busy local trades business moving to a new web address. The search history, the reviews and the links all pointed at the old one, and none of it would follow on its own.
Search engines and AI assistants had little to go on beyond the business name. Nothing on the site set out what the business did, where it worked, or answered the questions customers actually ask.
What we did
Built the new site, and redirected every old address to its new equivalent, so existing links and search results still land somewhere useful.
Added the details search engines and AI assistants read: the business, the person behind it, what each service is, and the common questions answered on the page.
Put the review links where customers will actually use them, and made sure the business details match everywhere they are listed.
Where it is now
Live, with the old address fully redirected and the business described properly wherever it is listed.
The next phase is a page for each service and each town covered, which is where most local search enquiries come from.
Currently in build. A website for an independent dog grooming business, a rebuild for a medical and dental admissions training company, and an online ordering platform for restaurants whose current system is being switched off. Each will be written up here once it is live and has been running long enough to say something honest about it.
Recognise any of that?
Most of these started with somebody saying the current setup was fine, but. Tell us what comes after your but.